البحث عن فنادق في كولزهيل من SAR 139

"Had to click on something to get to this part of the review. Never actually stayed at the hotel, but spoke to a lady called Catherine who was brilliant! We had to cancel due to family commitments, but good old Expedia wouldn’t refund as they said I was too late to do as, but I took out the cancellation cover with them which said I could cancel up to the 3/5, but they thought different. I will never use Expedia again. You need to speak to people not robots!!"

"James and Hansel were fantastic hosts, very welcoming and helpful, the property itself is in a great location and has a charming character, rooms were clean and tidy and very spacious. Communication was excellent, I would stay again and recommend "

"Parking is onsite, i had a room in the chalets and it is great. "

"Amazing building, great location. Really enjoyed the pool and spa facilities. Didn't eat at hotel so can't comment on dining."

"Property is beautiful, the only thing was we weren’t given any information on the amenities on check-in and there was no book in the room. We had a hard time finding the pool, which we had to go through the bar and through the gym to get to. "

"Fantastic"

"Whilst the staff are polite and friendly, there just seems to be a lack of urgency, untrained all around the hotel. Also seems to be a lack of staff. For a 5 star hotel I expect more! "

"Nicely personalised bedroom. Clean comfortable bedding and bathroom"

"Everybody here is exceptional. The breakfast was great. Location makes it easy to get around Leamington Spa. Highly recommend. "

"Location is lovely, free parking on site, modern rooms but dusty. Loved they had kids pool, my child enjoyed it. Receptionist on arrival did not inform me of amenities, breakfast times etc. I had to ask. I’ve never been to any hotel that hasn’t done this so very disappointing with a hotel of this level. I should have listened to the reviews about breakfast! Many of us had to keep asking for things such as sausages, bread, juice etc. staying with a child and having to wait 15 mins for food to...

"Staff very welcoming, excellent service, buffet breakfast had a varied choice,"

"Massive family room with everything you'd require. Staff were excellent and so pleasant. Didn't want to leave so stayed another night!"

"Everything was amazing"

"Breakfast always cooked fresh restaurant menu good "

"Excellent stay - nice decor, very comfortable, friendly helpful staff, good breakfast. "

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Good room and great shower. Breakfast was great and meal in restaurant nice "

"Pipe burst first night, parking isn't adequate so had to park in the road. Breakfast was really good, servers at breakfast were amazing "

"Staff were very friendly, the curry was tasty and the breakfast was very nice. Would definitely stay again."