"Good communication. Great location. Facility is a little bit old, but very spacious and clean. The big spa is a bonus."

"Room was great. Lovely view and good supply of tea, coffee etc. Staff were very friendly. "

"Clean, comfortable bed"

"Amazing period features make this a truly memorable hotel. The staff are friendly and helpful and this has to be the best hotel in Napier."

"The staff went over and beyond to make our stay comfortable. Service was exceptional and the room was absolutely clean, spacious and we had the perfect ocean side view. I will definitely come back here the next time I visit beautiful Napier. I will recommend this hotel to my friends and family. "

"Top notch facilities , very clean and beautify furnished. Very comfortable bed and spacious bathroom. We really enjoyed our stay . "

"Friendly helpful staff, room was small but had what we needed. "

"Clean room with lovely view. Very nice stay with sunrise."