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"Great Hotel shame about the attitude of check in staff. Rude & arrogant. I have stayed here about 30 Times never again after this experience."

"This is a great spot, with the best beach/sea views from all the rooms. The very pleasant boardwalk runs right past the back lawn. Lots of maritime activity to watch, almost any time of day."

"Clean room"

"Loved the veach view. Nice clean rooms and good white linen."

"Amazing park great entertainment."

"Great property and stay thankyou"

"Great stay, perfect location with a beautiful view of the water. Loved the addition of a spa and washing and dryer and loved how the room had a split level. Had a very enjoyable and relaxing stay here. The only downside however, was that at bedtime we could hear what sounded like the washing machine/dryer from the rooms nearby, but thankfully the beds were comfy so we still got a nice sleep. And there were areas in the kitchen that had some spills that werent wiped down properly. Overall...

"Lovely tidy clean room and wonderful view from the room"

"Lovely room and equally lovely view across the ocean, clean, quiet, staff very friendly and accommodating, room was comfortable - no complaints at all, and would stay here again in a heart beat."

"Friendly and helpful staff"

"Wonderful management & staff! True commitment to keeping this treasure, while offering what current travelers need and want. So much character!"

"Excellent location friendly staff and within walking distance of CBD and restaurants."

"Room was clean and tidy, had everything that was expected"

"During check-in and every other time, the lady at the reception was very polite and helpful. Clean and tidy premises. Ours was a family room which was on the upper level. Spa was nice. Beautiful never ending views from the balcony! Will definitely stay there again when in Napier! Best location!"

"The pool was amazing so was the rooms"

"If you just want a place to rest your head for the night then the rooms we had was ideal. Hotel is close to the shops. Room was clean and the staff were friendly and you can park right outside your room."

"Comfortable bed and great location. We had a great stay."

"Very clean and well maintained property! Shower was unbelievable! One of the best showers I’ve had great water pressure. Staff took a while to greet at the front, but other than that, they were very helpful. Would definitely stay again."

"Room excellent, reception experience needs attention. "

"Amazing newly done up rooms."