Find all hotels by Independent in Christmas, FL

"Did not get the bed I wanted "

"The front desk staff and shuttle drivers were very welcoming and helpful. The property is nice. The bed was not very comfortable and there was a musty smell in the room. I found that the loud humming of the refrigerator was preventing me from going to sleep initially but after I was asleep it didn't wake me up. The hair dryer in the room had a dirty residue on it. "

"Everything about this hotel was awesome! "

"This property has the best in some areas and the worst in others. Staff and pool/bar/dining were all very good. The rooms themselves are a mess in that they (at least the one we were in) and what we heard from other quests need a lot of work. Shabby paint, stained walls, broken or missing parts everywhere. This resort is made up of several buildings so be aware that if you are mobility challenged you may have problems. Also even though Hotel.com site says daily Housekeeping we were told that they come in on every third day. It's sad that the great staff is burdened by the fact the management can't / won't upgrade or even just a good maintenance repair routine to get the rooms at least less disgusting."

"Our stay was very nice. Clean rooms and staff was excellent. We only had a problem with the way they handled our check in. We were offered a 12 pm check in for $150 and decided to request it. When we arrived they said that our request had been accepted and they would get the room ready. By 1:00 our room was still not ready and despite the wording on both the offer and their own FAQ section stating 12 pm check in, they said that early check in meant anytime between 12pm and 3 pm. Now since 3PM is standard check in time why would anyone pay $150 to get into a room 30 minutes early. The girl at the desk said she couldn't do anything and would get a manager involved. We were not contacted by a manager and was charged the entire $150 but were not given a room until a little after 1pm. We were surprised that the offered and accepted contract for 12pm check in was not honored. I believe a simple reduction in the cost to compensate for their breach of contract would have been a fair way to have settled this. "

"Breakfast was ok, the hot tub was under repair (it happens) pool area very nice and refreshing. The staff was awesome, the room was clean and comfortable bed and pillows. Really thankful for the cruise shuttle that is available for a minimal cost (not run by motel but you book it through the motel upon check-in). Motel within walking distance of Burger King and a really nice Italian restaurant. Would recommend this motel. "

"Yummy in our tummies!!!"

"Ideal for a family trip"

"The room smelled like smoke, the air conditioner filters are not cleaned. The general cleanliness was poor. "