4/10 سيّئ
Ronald، Queen Creek
مسافر برفقة شريك
١٤ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
When we first arrived and we checked in, I had to use a credit card to pay, even though I produced a receipt showing that I paid already through Expedia’s app. The next morning I went down to talk to The front desk and they told me that Expedia didn’t pay them and they were charging me again. I finally got that squared away with Expedia. Hopefully I will check my credit card today to make sure I’ve been refunded. As far as the room goes, it was OK.
The maid service was horrible. They did come and remake my bed once and gave me fresh towels, but did not clean the room and did not throw away any garbage. The mini fridge was out of order. I told the front desk they came up and said they fixed it, but it never got cold. The shower was horrible because the drain was clogged up with hair. The first night we were there it wasn’t our hair. It was somebody else’s so apparently they don’t clean that that well. I would go down for coffee in the morning around 8:30 and the coffee would be empty. I’d have to go to the front desk to get them to refill it and that took 10 to 15 minutes. I would probably never stay at this hotel again.
Ronald
أقام 4 ليالٍ في شهر أبريل عام 2026