2/10 سيّئ للغاية
Rowena L.، Chicago, Illinois
٩ أكتوبر ٢٠٢٥
عناصر لم تنل الإعجاب: النظافة
First, we didn't receive our check-in instructions until after noon on the day of arrival, which made planning unnecessarily stressful. Once we got in, the house temperature was set at 83F making it extremely uncomfortable. Despite waiting for 4 hours, the temperature never improved even after adjusting the thermostat. On top of that, the bathroom windows had only sheer curtains, offering no privacy specially at night when anyone outside could easily see in. Due to the heat and lack of privacy, we had no choice but to leave the property. The host initially agreed to refund us (this is in writing) which we appreciated. However, since then, communication has been non-existent. I've been trying to resolve this with Verb for a month, but the property owner remains unresponsive, and Vrbo's customer service has been frustratingly slow.You have to constantly call just to get basic updates. Overall, this was a terrible experience from start to finish. I would not recommend this property or Vrbo's support - based on how this situation was handled.
Rowena L.
أقام ليلة واحدة (1) في شهر سبتمبر عام 2025
