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"The hotel is beautiful, the staff made us feel like family and the beauty and convenience of downtown Franklin was spectacular. All the people we encountered while there were so very hospitable. We will definitely be back!"

"Nice, New, clean ! Great location - close to highway and lots of restaurants in plaza - Neighboors and North italia were favorites from our trip. Staff super friendly and survived TN snow storm of 2026 in comfort. Only negative was that HBO was not included on tv as it was in other Marriott properties 5 stars all around "

"Fantastic staff from the breakfast crew to checkin."

"Room was very clean and staff very friendly!"

"Frequently stay at this hotel when traveling. Great all around."

"Room, staff, location... excellent experience as usual."

"Was very happy other than I had to run the dishwasher from the people before our stay and when I opened the dishwasher container it stilled on the floor and had no way to sweep it up an the next morning housekeeper came and emptied my trash but never swap up the floor. That really bugged me."

"Clean room and nice staff. "

"The room was very clean. The staff was very friendly. The breakfast was good. We had an excellent stay and will definitely come back and stay when in the area again. "

"The room was spotless and had a fresh smell. The sausage on the breakfast bar was rubbery though. Maybe look into a different brand one thats not so cheap"

"It was very nice. "

"Room was clean and staff was very friendly at check in "

"Spacious and very clean. "

"Room was clean. Staff was extremely friendly and helpful. "

"The room was spotless, plenty of towels, karge screen TV. Friendly helpful staff. Near a large grocery store and several restaurants "

"Great hotel!"

"The staff was courteous and helpful. Clean"

"Nice room. Clean. Friendly staff. "

"Room was clean, mattress was comfortable. Not enough plug ins by bedside table in handicap room."

"Staff were shaving dealing with all the families and dogs dealing with the ice storm. "