"Upon checking in was greeted by an unfriendly team member who was not welcoming. There is no lift in this hotel so we had to take our luggage down stairs and then upstairs which was horribly inconvenient. The room was ok but with no air conditioning it was much hotter inside than it was outside. There was a fan in the room that could have been turned on for us but wasn’t. There was only one towel in the bathroom, so my husband and I had to share as when we realized it was too late to request...

"Staff were perfect as usual, room was clean, shower was perfect "

"It’s a premier inn Self check in seemed ok a bit impersonal On arrival we were early and no power in hotel but all good we returned later It’s on a courtyard shared with sainsbury Penrith itself isn’t very inviting but the hotel is ok"

"Service is good "

"Parking car was easy. A little bit of a walk into town.Meals in the restaurant were average. Not the best Premier Inn we have stayed at."