6/10 مقبول
Sheila
مسافر برفقة العائلة
٧ مايو ٢٠٢٦
عناصر نالت الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
The staff were very friendly and helpful with excursions, checking in and out, getting taxi for us. The rooms very nice and clean. Most all of the waiters in the different food service areas were a delight. A waiter, Millie Vanillie, was the best!! Friendly, out going, helpful and definitely made our dining experience in the Buffet enjoyable. Now for the down side. The food was terrible!! There were times that the food was so bad we just couldn't eat it. This was especially true in the Mexican Lindo and Italia. Both my sister and I didnt get to eat dinner those nights. Instead we had to go to snack bar and get some fresh fruit, chips and pico de gallo. Sadly, Even the deserts weren't good. The food was bland, no spices or flavor. Not even salt and pepper! When your in Mexico and the food has ZERO seasoning, we'll you just expect the food to be full of flavor. The one constant good item is the roast chicken in the buffet!! We basically lived on that and fruit. Another issue was guest services. We kept asking for wash cloths and hand towels yet only got hand towels 3 of 7 days. The noise gets annoying. Until 11 pm EVERY NIGHT loud music kept us awake. We're normally in bed asleep by 9 pm. You can imagine we We're happy about that when we had to be up by 5 am to get ready for Chichen Itza! For these reasons we wont recommend your resort. Fixing the food issue would be top priority if I owned the resort!!
Sheila
أقام 7 ليالٍ في شهر أبريل عام 2026
