"friendly staff"

"Helpful and flexible with uncertainty over bookings, and the accommodation was at least satisfactory in general... but there was drastically inadequate parking for a full hostel, and we were not given all the necessary info about how to gain access to the buildings ! ( a helpful resident who happened to be up late saved us from standing outside in the cold and dark. Make sure the person on the desk not only gives over the FULL keypad entry number...but also HOW to access the key pad in order...