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"Good neat place"

"We had an excellent stay at this cozy, historic hotel. We stayed in Room #10, and although it was on the smaller side, it had everything we needed and was tastefully decorated. The location was perfect, just a short walk from the Hammersmith Underground station, which made it an ideal base for exploring the city throughout our stay. We also enjoyed having drinks and meals at the pub, where the food was great and the staff was warm, welcoming, and friendly. Overall, it was a wonderful...

"Staff very helpful"

"Bed sheets and towels were clean but lots of stains in the room on the carpets and the cupboards/lights were not well cleaned. A bit run down as well."

"Amazing."

"Great!"

"Decent hotel, location is great. Staff are nice."

"Property is in so close to Hammersmith tube. It’s in a create location. Reception staff are very helpful."

"My stay was nightmarish. Some unscrupulous characters used access key to enter my room and stole my money. There were other theft cases that same day. Unfortunately and surprisingly, the response of the staff was horrible, lackadaisical and nonchalant. As I type, the money is still missing with no respite regarding when the money will be returned. This is a major dent on Expedia, IHG group, and the Holiday Inn brand as well. I will continue to call out the hotel until my money is refunded in...

"Breakfast was good, friendly staff and clean room. Location was very good. It’s so close to the subway station and plenty of restaurants around."

"My only complaint was the guests on one side were very noisy. They seem to have invited people over who were not staying and were chatting loudly and playing loud music. The receptionist spoke to them and they quietened down I hope the hotel group keeps a list of less desirable guests so they don’t rebook! "

"Very close to tube station. We had to be moved from the first room as the sofa bed was unusable. Second room was larger and the sofa bed was ok. Wouldn’t want the girls to have slept on if to more than a night or so.. the shower was’t the best but did the job for one shower. Pub was lovely with a great range of beers and the food was excellent. Staff were really helpful.and friendly."