2/10 سيّئ للغاية
Merit
مسافر برفقة شريك
٢٠٢٥ يونيو ٨
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Disappointing Experience – Be Cautious
Unfortunately, our experience here was very disappointing. There was a serious billing issue where our credit card was charged for something we didn’t use, and despite multiple attempts to resolve it, the staff insisted the error was ours. We had moved our car, yet they claimed it was parked in the back and charged us accordingly. It felt like they were looking for reasons to add extra charges, which was very frustrating.
The room itself was also not comfortable. The air conditioning unit was extremely loud, making it nearly impossible to sleep — especially difficult as I’m currently pregnant. The room was hot, humid, and stuffy, and despite informing the staff, nothing was done to address it.
Additionally, the location was confusing. The address listed on Google Maps was different from the one they provided, which made finding the place difficult and felt a bit suspicious.
This was supposed to be a special anniversary trip for me and my husband, and unfortunately, the experience was stressful and disappointing from start to finish. I will be contacting my bank to dispute the charge, as I do not believe it was authorized or justified. I would strongly encourage others to be cautious before booking.
Merit
أقام 3 ليالٍ في شهر يونيو عام 2025