Find hotels in Bettws Newydd from SAR 233

"Upon arrival just after 4pm, I was given Room 24 which was on the ground floor, directly adjacent to the dining area without soundproofing but an open doorway. Also in the adjacent rooms were numerous foreign (migrant?) families with children running up and down the short corridor, and plenty of door knocking and chatting loudly in the corridor. I complained to the reception staff (man instead of the young lady who checked me in), he apologised and moved me to another room on 2nd floor, plus gave a free drink voucher by way of apology, as it wasn’t the last room in the hotel. Odd it was given out in the first place. The second room has aircon that won’t switch off, unless you remove the room key so all electrics go out. I read this in other reviews so knew about it in advance of booking. In my second floor room, the sink was blocked and management must have known about it, as the sink plug (revolving disc) was missing. There was one in the ground floor room. The beds themselves are super comfortable, probably one of the best I’ve ever slept on, although some people may find them a little too high up off the ground. The surrounding area (over an Easter weekend) was a bit desolate. The road and surrounding land has much subsistence, with roadworks and single lane traffic lights which aren’t too much of an issue. There is a Subway but I never saw it open. There isn’t much else to look at, just a building site next to the hotel. I wouldn’t stay there again."

"All the breakfast items was cold the room was clean but small and dated bed was solid as a rock think the 3pm check in is abit late surely they can get room done by 1pm definitely wont rush to say there again most probably use premier inn instead "

"Overall experience was satisfactory. Room temperature and water temperature was just perfect. Good food, friendly staff and clean. I will definitely prefer to stay again if I have to visit Cardiff. "

"All great "

"Everything was lovely , only issue was screaming kids in the swimming pool Saturday afternoon "

"Clean room. Friendly staff. Parking at the pub was limited, but we managed with the outside street parking, which you can stay in between 6pm-9am. "

"Staff was very friendly, helpful and welcoming. Rooms were clean and tidy with great location. Enjoyed my stay. "

"Only downside with our visit was only 1 of the 3 lifts was working. With it being easter weekend the hotel was very busy and we had to wsit a long time for the 1 lift working "

"STAY AWAY! EXTREMELY NEGATIVE EXPERIENCE! We unfortunately experienced discrimination and were poorly let down by Stephen James, Felicity, and Dan. We were lied to and treated unfairly. Worst hotel experience we’ve ever had. Will be escalating this to Marriott management!"