رحلات استجمام في بالزان من SAR 5,252

Overall, my family and I enjoyed this hotel and our stay. Centrally located and the hotel has plenty to offer and relatively spacious and clean. The service was really good overall, however, there was a single incident that spoiled a great review from our family, to a very disappointing and concerning incident which is inexcusable. When we were checking out, we just became aware that 3 days earlier when we checked-in, one of the gentlemen from the hotel who was assisting us, decided to take a whopping $700 euros as a deposit. Not only was this a very significant amount that hasn't come anywhere close to other many stays we experienced, he did NOT tell us about the deposit or amount. In our perspective, this is unacceptable and should not be allowed, as we perceived this is taking money from a client's account without knowledge and consent. our Trust was totally compromised and therefore, we strongly would not recommend staying at this hotel.

The owners welcome you like family. They’re very thoughtful and detailed oriented. The property is right smack in the middle of everything, which is very convenient. Although it’s in the midst of bars and restaurants, we don’t hear anything from outside. I had good sleep every night. The room was quiet and cool. The bed very comfortable. I have nothing but compliments for this boutique hotel. Will definitely stay again.

2 out of 4 nights of my stay there were children in the indoor pool even though it was supposed to be 14+ only after 6pm. This was quite annoying. The jacuzzi was also not operational for the whole week I was there. Staff were very friendly. Room was very spacious and an excellent location. Just slightly let down by things within their control.

yes there are lots of construction going on at present next to the hotel but this never affected us or stopped us having a fantastic time