Find all hotels by Bespoke in Baltic Triangle from SAR 202

"Beautiful property, but unfortunately the experience is let down by very poor customer service and a number of unexpected additional costs that you wouldn’t expect at this star rating. Check-in is consistently delayed often by over an hour and the compensation offered (typically a single £20 drinks voucher) feels inadequate given the inconvenience. Overall, while the hotel itself is visually impressive, the service and overall value do not justify the price."

"Yes lovely"

"Basic breakfast Was ok Room was clean and adequate Room service very good Outside lights on all night outside window Staff friendly and accommodating "

"Stay was ok. Breakfast average. Room quite small and a bit claustrophobic, had window open constantly but felt due to the outside cladding, no air could get in. No major issues with stay. "

"Wonderful hotel with great staff "

"GOOD SELECTION FOR BREAKFAST. A BIT SLOW ON THE SERVICE - HAD TO GO LOOKING FOR STAFF ON A FEW OCCASIONS AFTER WAITING FOR BUTTER, MORE TOAST, MORE JUICE. WOULD HAVE LIKED TO JUST REMAIN SEATED WITH A MUCH QUICKER RESPONSE FROM STAFF."

"Such friendly staff and lovely quiet rooms."

"Beautiful hotel with great staff! Really right in the heart of Liverpool you can't go wrong! Next time I visit Liverpool I'll be staying here again!"

"Breakfast great, room clean, hotel decor excellent, bar games a real plus"