I have stayed here several times, but I am dissatisfied with the old-fashioned check-in procedure, which takes a lot of time.
While I appreciate that they accommodated my check-in request before the scheduled time, the way they mentioned it—saying they had to make a special arrangement—felt outdated. They could have simply said, “Luckily, the cleaning was completed, so you can use the room,” or, from a risk management perspective, they could have informed me that the cleaning was not yet finished.
Overall, I feel that the hotel's efforts to improve quality are lacking compared to other establishments.