"スタッフさんの対応は本当に優しい、助かりました。"

"趣がある客室で、有意義な時間を過ごすことができました！朝食も美味しかったです！ ありがとうございました！"

"The room, the staff, the private onsen, and the Kaiseki dinner were all amazing. The staff welcomed us in from the cold, took care of our bags, set us up with our own boots for the snow, and taught us how to tie up our yukata’s within minutes of arriving. It was an immersive experience that felt like a home away from home, and will forever be our favourite experience in Japan."

"非常愉快且舒服的住宿體驗，客房十分乾淨，員工服務也都很棒，雖然因大雪被困在城崎溫泉，飯店十分盡力幫我們尋找交通工具。有自己的接駁車可以過去外湯區，整體住宿令人十分滿意，下次再來時，還是會選擇此飯店！"

"とても清潔でした。"

"いつも利用していますが、相変わらず心地よく過ごさせて頂きました。"

"Great room with a nice view. Staff were really friendly and helpful - food was amazing also would definitely recommend! "

"깨끗하고 친절했습니다."