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"Very clean environment Friendly staff Family friendly facilities"

"Quaint room that has everything we need including fridge and microwave. Plus kitchen and utensils are accessible too"

"Great location for a stay after a show at the Arcada Theatre. Near the main strip of shops and restaurants. A/C worked great. Clean comfy room with cable TV. POOL and weight room used for storage. They allow smoking and dogs here so MAKE SURE you get a non smoking..non-pet friendly room"

"The property had an “old” smell to it and very outdated. The screen was ripped, had a non-working hot tub in the room. There was a dog across the hall that barked for 20 minutes around midnight. Since I was in for the one night for a conference, it was especially annoying."

"Under construction, could do a better job cleaning"

"It was clean, didnt really see much staff but seemed sufficient and it worked!"

"The staff was super nice. We stayed for 6 nights and met several. The beds were a little hard, but pillows were good. Plenty of towels and linens provided. I liked the always available coffee in the lobby, we get up early. They have a great patio out back where my husband was able to enjoy a cigar. Not a con on their part, but do yourself a favor and ask for a room in the front side if the hotel. The train runs on the back side."

"It was very quiet. The aesthetics are very nice. Room was comfortable and clean. Cool in-room amenitiese such as a t.v. in the mirror which was cool to utilize while bathing. There is a good amount of parking available with easy access to the highway. Its 7 minutes from the Chicago Premium Outlets, 12 minutes from The Fox Valley Mall and nearby several eateries. The staff was welcoming and accomodating. The only thing I didn't like was the cafe food (past the bar and breakfast resturant). The...

"language barriers--we speak English only"

"الفندق كويس بس أثاثه قديم شوي بس كويس"

"2nd will definitely come back"

"The bathroom was dirty and had hair left behind."

"Old hotel furniture is very old landery service is not working "

"friendly and helpful staff"

"Very friendly staff! Julie checked us in and was very helpful! Room very clean and pool beautiful "

"I've stayed here a few times on work trips to Naperville. Has generally been very good, but this last time was not. Hotel was just generally dirty - hallways, lobbies, etc. Room was fairly clean. Shower had a constant drip that if the shower door was left open, would splash onto the walls and the floor, leaving a puddle and soaking the wall. Toilet had trouble flushing. Front desk was helpful to help get us into another room just down the hall, but very awkward and unpleasant about it. New...

"This Holiday Inn Express just needs some love. The facilities need maintenance. The staff was nice and the room was as clean as it could be. It is time Holiday Inn Express St. Charles for a remodel or even some maintenance on this facility."

"Great stay"

"I’m extreme critical of cleanliness and clutter and this hotel exceeded my expectations. The facilities are well maintained and the staff are very friendly. I plan to book again when we stay in Naperville."