When we arrived, we were given a room on the ground floor. It was freezing inside, and heating didn't work. The expected temperature at night was 6⁰C. The outside door had 1-2 inch gaps on the bottom, top and sides. When I brought it up to the blond receptionist, she said "just cover the gaps with the towels, we gave you plenty of towels". Eventually the owner showed up, and moved us to the second floor. Heating didn't work either, but he gave us a space heater. At first water was cold in the sink and shower, and he said they have a problem with hot water tank, too. Couple of hour later there was hot water in the shower again. The owner was very helpful, and tried his best. However we found the blond receptionist extremely rude, snappish and bad-tempered. She was rude at every encounter, i.e. when I asked at 6pm where I can get more water for the kettle in the shared kitchenette she snapped "you have to wait till tomorrow". We travel a lot, and we stayed in many hotels, but I never encountered such hostility and rudeness. This person should never work in the hospitality industry. Overall, it was a very poor experience. Shower was adequatly clean, but wooden bed frame and a floor had a layer of old dirt. Same with the table in the shared kitchenette - it was sticky and smelled of old dirt. I do not recommend this hotel.