Find all hotels by Freetobook in Alderton from SAR 338

"We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short"

"Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable "

"Friendly check in"

"Reception staff could do better"

"No pets"

"Very good."

"Quite a busy hotel as on the high street so open to the general public. We had to queue for breakfast on our 2nd morning at 9.30 and the breakfast items wasn’t replenished with still one hour of service left. The Grill restaurant was good but we were very disappointed with the food in The Tavern and would expect a better standard with James Martin’s name endorsing it. Our bed was very comfortable but I felt overall the room was lacking a bit of sparkle for the cost of the stay. Broadway is a beautiful village and we enjoyed the 10km walk upto Broadway Tower. "

"We had a lovely stay, the hotel is great and the staff are so kind and welcoming. Would definitely return :) "

"Very nice property. Pretty magical and relaxing atmosphere. Staff amazing. Great food "