"Room was clean. Staff was great let me check in early for a small fee. Even put me in a room across the hall from a friend who was also staying there."

"This is no longer a hotel!!! They converted it into a shelter but still allow people to make reservations??? An absolute nightmare having an exhausted baby, a front desk worker who was not helpful in offering solutions to the fact that suddenly we had nowhere to stay with no warning. Absolutely unacceptable."

"I understand that I booked a smoking room because that was the only option available at the time. However, on the day of my arrival, I noticed non-smoking rooms available online and called to inquire about switching rooms. I was told that no non-smoking rooms were available and that I would need to keep the smoking room. While I expected some smoke odor in a smoking room, my husband and I felt compelled to wipe down multiple surfaces ourselves with disinfectant wipes and Lysol because there was...