Vito was dishonest and unprofessional. The night before dealing with him, we discovered our room lacked washcloths, cups, and all bathroom amenities—and the phone didn’t work to call the front desk. At 5am, I went down to report it. The lady gave excuses like delayed deliveries and forgetful housekeepers noting "there are 760 rooms, things happen." Eventually, she brought me 2 washcloths (I needed 3), cups, and a few toiletries. Later, I approached the desk where Vito was casually chatting with the concierge. He saw and ignored me until it suited him. I politely asked him to check if our phone had been repaired—I wanted to be sure before going back upstairs to avoid coming down again or being disturbed during my nap. He casually said, “If you put it in, it’ll get done.” After typing some things and walking to the back, he claimed it was fixed. It wasn’t. I returned and asked a bellman for a manager. She was great and sent an engineer immediately. By the time I got back to the room, he was finishing repairing our A/C. Smh. He then fixed the phone. Later that night, after our Broadway show, I stopped at the desk to confirm my late checkout request. The woman was pleasant—until she opened my profile. Her tone shifted sharply after reading the notes I believe dishonest Vito wrote about me. Instead of helping, she told me I could speak to a manager at 7am. Totally strange. If not for the manager, Carolyn, Emmanuel, and Alvin, I would've left very disappointed in my experiences.
