البحث عن فنادق بتصنيف 5 Star في أوتوردا من SAR 257

"We didn't get the room we'd requested and paid for. We were very disappointed with the room we got. Bathrooms and rooms definitely need to be renovated. Over rated as a 5 star hotel. Only positive was the good staff they have. "

"We have just come back from a 3 night stay at the ITC with friends. Overall, we had a great time and would recommend ITC. Here are some of our thoughts: - The hotel was lovely, an extensive resort filled with natural beauty and plenty of grounds to wander through. - The beach is gorgeous with soft, powdery sand and lots of space. We did struggle to get beds but the staff worked hard to resolve this. On two of 3 occasions, beds we had had lost their support to sit up - an investment in more and...

"Shortage of sunbeds, people putting towels on beds at 7am. Some bed bug issues for some guests also. Party on Saturday was rock concert volume."

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not...

"Can't fault the staff or service, but we were disappointed with the cleanliness and upkeep of the room. We arrived to toothpaste splatters on the bathroom walls, spills on the cabinets and greasy prints on the doors. The staff were very kind and responsive to the request for extra cleaning however. We did also have issues with the shower not sealing properly at the bottom so the bathroom floor would flood whenever we used it. All the grout was mouldy and leaking. This would have been a fantastic...

"ممتازة"

"Beautiful retreat professionally maintained great service"

"Great service and beautifully property."

"We had a great time at Grand Mercure. The staff were very friendly and welcoming, and the service overall was good. The atmosphere made our stay enjoyable and relaxing. However, there were a few maintenance issues that need attention. The cushions on the balcony chairs and the canopy were very dirty and appeared not to have been cleaned for quite some time. The curtains inside the room were also dusty. In addition, the balcony itself had a noticeable buildup of dust — from the floors to the...

"Overall excellent experience. Would come back"

"Couldn’t get beds at the pool 1 day. Not many facilities by pool. Cleanliness very poor in pool toilet:shower "