"When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction...
"The hotel has excellent sea views. There are plenty of staff, all very polite and helpful.
The infinity pools were fantastic. The only issue we had was that we felt the air conditioning was too cold in the lobby, restaurants and bedroom. An adjustment was made to our room AC, but unfortunately it could not be completely turned off, so always felt cooler. Due to the large floor to ceiling windows, you cannot open the windows to allow heat in."
"Everything about this place from check in to check out was amazing. The check in was seamless, the staff is extremely courteous and responsive. The two onsite restaurants are wonderful. The infinity pool and bar is perfect. We also got massages at the spa and Becky and Raziya were so professional. Valencia and the hotel staff were also wonderful. Highly recommend."
"Terrible experience at this hotel. They are only using the name of Hard Rock Hotel, but not delivering a 5 star experience. The location is very bad, horrible food, and the hotel is not clean at all (leaky roofs, smell around the property). We would like a refund and we were promised so through Expedia due to our experience. Would not recommend if you are looking for a luxurious stay in Goa."
"The food is very tasty
The service is very fast
The staff is very kind
Just one problem the rooms are different than in the photos
Premium is better than deluxe
-thank u"
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
