In Chatham, a hotel is required to offer a specific number of high-end conveniences to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their outstanding standard of service. You'll enjoy things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches such as welcome gifts.