"Front desk is very professional, and the rooms are nice and spacious with clean sheets. However you can tell the hotel is extremely in need of maintenance, and housekeeping is stretched so thin that they are barely hanging in there - doing the minimum to keep the place running. Ultimately this hotel has had much better days, was probably a top luxury hotel once upon a time, but unfortunately, is being run into the ground."
"Our room was smelling of paint when we checked in.
The airconditioner in our room doesn't work which made it difficult to sleep at night. We were told they were working on it but doing an online seach revealed this is an ongoing issue based on many guest comments to the extent the stopped advertising they have airconditioning, altough some rooms still have airconditioming sign on expedia info pages.
The food is abundant but material used appears to be lowest possible quality. The restaurant is...
"I guess this place uses central heating/cooling - as in every room is set to the same temperature. Thats new to me and I didn’t observe that at any other hotel in Bulgaria. Unfortunately that meant extremely hot suffocating room in dead of summer heat. Took a while the staff to admit that the AC doesn’t work, which was frustrating. However the rooms looked freshly remodeled and they were very clean. Will try them again sometime, hopefully they fix their AC issues!"
"Other hotel guests were out of control, lying around reception on sofas for hours, shouting at each other. The experience at breakfast was a free for all, the waste of food by guests was not controlled, the management had lost control. I requested an additional bed at booking but got charged another 90 euro for a sofa bed. I have stayed at many hotels for business and pleasure and would say that this was one of my worst experiences in a long time, I would not recommend this hotel to any family...
"For such a nice hotel, it was missing basic room items such as a coffee or tea kettle, no clothing iron and room was not sufficiently cool enough. To help conserve electricity there were sensors that would turn on hallway and stair lights, a little creepy if single female walking alone day or night. I really appreciate friendly service (smile) and felt a little lacking from front desk. Yes I’m an American that only speaks English but still a respectful paying customer that tips for service....
"We arrived not knowing what to expect and after our room was allocated, all fears were alleviated. The hotel is fantastic, the staff are wonderful and the breakfast is superb. Couple of small caveats, the pool is smaller than it looks in photos but still very pleasant and if all else fails there is the Black Sea on the doorstep.
If I could rate it six stars I would."
"Our room and the hallway to our room smelled awful. When we got into our room we saw the bathroom faucet was leaking and the floor was wet with some brownish residue that was maybe sand or...? We told the front desk and they said we can fix it...tomorrow. At that point it was 8pm. We had booked two nights all inclusive. We left as soon as we could - 7am the next morning. No meals, no beach. Complete waste of our money spent. We asked front desk for a refund and were again told to wait. We had...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
