"My biggest issue was with one of the receptionists, who consistently made simple things unnecessarily difficult. When I arrived, there were two receptionists and around 10 people checking in, yet he wasn’t helping at all. At checkout, he told me I wouldn’t receive my refund deposit until 5 p.m. because staff needed to inspect every room first. I pointed out they could simply check mine, especially since checkout was at 11 a.m. After a short discussion, he suddenly said they could have staff...
"My biggest issue was with one of the receptionists, who consistently made simple things unnecessarily difficult. When I arrived, there were two receptionists and around 10 people checking in, yet he wasn’t helping at all. At checkout, he told me I wouldn’t receive my refund deposit until 5 p.m. because staff needed to inspect every room first. I pointed out they could simply check mine, especially since checkout was at 11 a.m. After a short discussion, he suddenly said they could have staff...
Santiago