"After a check-in process that involved a poor treatment from the receptionist and an unpleasant experience with a gentleman from the indoor bar that demanded that we get up from one of the sofas in the area adjacent to the bar because we were not consuming anything. He addressed us in a rude and inappropriate manner, despite the fact that the area was completely empty. We had only sat there for a few minutes because we were tired after a long journey.
The next day, the Operations Manager...
"After a check-in process that involved a poor treatment from the receptionist and an unpleasant experience with a gentleman from the indoor bar that demanded that we get up from one of the sofas in the area adjacent to the bar because we were not consuming anything. He addressed us in a rude and inappropriate manner, despite the fact that the area was completely empty. We had only sat there for a few minutes because we were tired after a long journey.
The next day, the Operations Manager...
Jose