"I would like to begin by highlighting some positive aspects: initially, the team was very efficient in managing the addition of two extra days to our reservation and the transportation from the airport. Likewise, the staff was always very friendly and did their best with the available resources and the obstacles they faced.
However, I regret to inform you that the hotel does not seem to be prepared for peak season in terms of staffing, towel availability, and cleanliness. My husband is a very...
"I would like to begin by highlighting some positive aspects: initially, the team was very efficient in managing the addition of two extra days to our reservation and the transportation from the airport. Likewise, the staff was always very friendly and did their best with the available resources and the obstacles they faced.
However, I regret to inform you that the hotel does not seem to be prepared for peak season in terms of staffing, towel availability, and cleanliness. My husband is a very...
John