Find 4 Star Hotels in Keswick, VA from SAR 436

"Parking was easy. We had several small issues, none of which would have bee a big deal, but no one answered the phone at the front desk and we couldn’t find any help. Our sliding door was broken. And, we had people who appeared to work there in our room in the evening but didn’t do the turn down service so we were confused as to why they were in our room going through our things. We "

"Toast was very slightly toasted. Unfortunately, our breakfast was interrupted with a fire alarm. We were only about 70% complete when everyone was scurried out of the dining room. The meal should have been comped, however the server later tracked us down in the lobby for payment. The dining room Manager did a spectacular job in setting up an Anniversary display for us at 3 p.m. Overall, we had a great two-day stay. Thanks again! The Mosers "

"Very neat and beautiful in an older setting"

"Very nice hotel. Very clean, staff. Super friendly. Nice pool!"

"Great experience! Wonderful service and beautiful surroundings."

"I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35 minutes away. At that point, we decided to just drive home (2.5 hours away). If this is the kind of customer service $415 a night buys, I think I’ll pass. I won’t be staying at a Graduate again. "