"The exterior of the hotel could definitely use some attention, and the parking area is very inconvenient. However, once you step inside, the lobby is beautiful, welcoming, and inviting. The staff was outstanding, friendly, attentive, and always willing to help.
This hotel pleasantly surprised me. The room was comfortable and had excellent air conditioning, which made the stay very enjoyable. The only major downside was the bathroom, which was extremely small, much smaller than expected. With...
"Parking is extremely limited there are only three spaces, and they can barely fit cars. They also charged an additional $20 cleaning fee, even though the room was not clean when we arrived. There were a lot of ants, and the shower drain had hair all over it. Overall, it was not a clean or pleasant experience. I do not recommend staying here."
"The location was beautiful and serene. Ricardo and his family were very hospitable. It felt like I was staying at a relative’s house instead of a hotel. The breakfast was really a home cooked meal."
"My room was changed upon arrival, I was not given a room change discount since I did book a bigger room . The room I was in was not clean, because of the location and ability to call and uber and leave was not an option, therefore no point to complain."
"Mi búsqueda era para luquillo y fajardo, la localización es carolina y no la describe hasta después de realizar el booking y para completar se llama las casitas the village igual que las de fajardo, les pedi cancelar para buscar algo mas cerca a la marina de fajardo y no brindaron ningun credito"
"This place is an oasis. I just got back and I can say it is amazing, from the food to the amenities to the owners who are very friendly and kind. They really care about every detail. I would highly recommend it and for sure will stay there again."
"Rating: ⭐☆☆☆☆ (1/5) - Absolute Nightmare!
This was hands down the worst accommodation experience I’ve ever had. Communication is nonexistent. I contacted the host/management the day before arrival—no response. I messaged again the morning of—silence. I landed and was essentially stranded, finally receiving the check-in instructions hours after my flight landed.
It only got worse once I actually got inside. There were zero towels provided. When I reached out to staff, it took them a ridiculous...
"The sealant under the shower door was coming off, causing water to leak out. pull out couch was broken and due to it being broken I did not lift it to look for the remote that was stuck underneath. Came back one day and the door was wide open. Horrible communication. Uber and door dash could never find us. Not happy with my stay at ALL"
"Absolutely beautiful. The owner Ron was so nice and helpful with recommendations for restaurants and attractions in the area. If you’re planning on staying in the central mountains this place cannot be beat. "
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