"I booked a king suite to accommodate my family and was given a regular king room. When I questioned the staff they said the suites are first come first serve. When I make a reservation I expect to receive that reservation. Our room only had 2 towels and when I asked the desk for more they informed me “that since no one laid any outside of their room that night they didn’t have any clean”. I would think a hotel could at least accommodate towels."
"I booked a king suite to accommodate my family and was given a regular king room. When I questioned the staff they said the suites are first come first serve. When I make a reservation I expect to receive that reservation. Our room only had 2 towels and when I asked the desk for more they informed me “that since no one laid any outside of their room that night they didn’t have any clean”. I would think a hotel could at least accommodate towels."
Katie