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"Super clean, right by the highway, and vibrant design."

"For our family trip with two adult children, the room was fantastic option for us. The staff was very friendly anytime we interacted with them. The location was good as a base for our day trips around Charlotte. We were a bit disappointed in the pool as it appeared dirty. Also, in the fitness room, there were no towels or wipes available for during/after workouts. The room was clean and comfortable. Breakfast options were OK but got a little boring being there 7 nights."

"There’s no door to separate the bathroom off so the shower is just open, granted it’s frosted but still a little weird for a friends trip. The hallways were muggy and the room was humid until we cranked up the AC"

"Receptionist was amazing"

"Room was clean. Staff was kind. Waited over 30 minutes on the phone just asking for an earlier check in. Entire process took over 45 minutes just to find out if we could check in early or not."

"A dripping noice was noticed for the first two-three hours after arrival. Came from adjacent room I believe."

"Clean room"

"Room was clean"

"The guy that checked us in wasn’t any help. He claim he didn’t understand what we’re asking. He said I’m not sure can’t answer those questions I just started. But no one else available to answer our questions. WiFi sucked the tv’s kept loosing WiFi so barely watched it. No phone in the room if you needed anything you had to go to front desk. No one came by to give clean towels, or to pick up dirty ones. Also inside of hotel/rooms don’t look like pictures on advertising."

"Perfect"

"Only a nice place to stay i enjoy it everytime"

"I am writing to express my disappointment regarding my recent stay at **Hyatt Place Charlotte Airport/Billy Graham Parkway. Unfortunately, the condition of my room was unacceptable and did not meet the level of cleanliness or comfort that any paying guest should expect. Upon entering the room, I immediately noticed several cleanliness issues\. There were ants in the bathroom, a dead roach in the room, and a large juice stain on the carpet\. It was obvious that the carpet had not been properly...

"Great hotel"

"I booked a suite, although I booked a king room, I was given a queen but I already got settled and put my things away so I didn’t want to change rooms but that was a little annoying. Also, the room had a slight moldy smell. Overall it was a good stay."