"Beach was beautiful. Tons of fish for some of the best snorkeling on the island. Pool was hot. Restaurants were all terrible. Every dish took 40 minutes and came out cold. Buffet was pretty consistent and good. Need to hire around 50-60 more people to staff properly. Every bar, restaurant, and event had about 60% of the people they should to run efficiently."

"This was our fourth stay at this resort, and it continues to exceed our expectations every single time. We travel with our two kids—a one-year-old and a six-year-old—and we truly believe this is the perfect resort for families. My family has been traveling to Cancun for the past 10 years, staying at a variety of different resorts, and this one is, without a doubt, our favorite. The family-friendly atmosphere, activities for the kids, and overall experience keep bringing us back year after...

"We liked the huge pools and you could get hamburgers on the beach."

"Beautiful grounds"

"Most restaurants closed at 3pm. The staff sends you away. Not inclusive as some liquors and wines only available for purchase. Buyer beware from Expedia. Resort credits of $400 is only if you spend $100 then off $25 so you’ll need to spend thousands to get the full $400 credit. I was supposed to get a wine bottle each day and that was not done either. And many of the restaurant s did not have the wine available from the limited selection. Mediocre food - do your research!"

"I have had serval dissatisfaction and disappointment events from staff to service , Expedia says that there’s room service but there is a cut off time which is not mentioned, I didn’t get the bedroom selected on my reservation and many others, However it’s always best for each to have their own experience."

"Beautiful resort"

"Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free'...