"The property was spacious, clean, and nicely updated."

"nice"

"Everything went well, as usual. Great stay for when you have anyone in the Umass Memorial facility across the street."

"Once again, we didn't have a clean bathroom. Unfortunately, but unlike the last place on our travels, these people were very accommodating. They said they'd clean the bathroom, give us a new room. The customer service was out of the park.They took care of all our needs here.I was just a little sad.Teresa was the lady's name didn't clean the bathroom before we got there.There was use soap in the shower hair in the shower.I just don't understand maybe i'm missing something.And you guys leave soap...

"I did not receive a confirmation from Travelocity ... only a text message to create a calendar invite...I had the worst time trying to remember who I booked the hotel room through until your survey came up today. When I called the hotel to confirm a few days before, they did not have my reservation, and I had to re-book. Luckily they had space. The hotel changed names and is not a Holiday Inn Express. Its called 'Hotel Worcester' and ended up housing immigrants. There were 6 school buses...