"The hotel had no heating due to a maintenance issue. Guests were not told of this and not offered extra blankets, nor portable heaters. The room temperature plummeted to 5 degrees Celcius overnight, it was so cold, it was hard to sleep!"

"I used the hotel for an overnight trip for Cheltenham races. It was good for a one night stay, a pool, comfortable. Evening meal on site and a good breakfast with helpful staff."

"arrived at hotel around 16:45 to check in and was told abruptly by a security guard at the door before i’d even set foot into the building that all the hotel bookings were cancelled because the hotel was housing refugees and i should have received an email telling me of this situation. needless to say i checked all emails immediately and didn’t find anything thus leaving us stranded without accommodations for the night.which meant we had to sit and wait in our car for 2 hours till the show we...