"From our after midnight arrival to the manager who went out of his way to change us from one type of handicap access room to one that was better suited to my needs. This property was run like a well oiled machine. The staff overall was polite and helpful, which obviously was made possible by the manager who seemed to treat them all the same way he treated guests (kind and helpful) even when he wasn’t in the building the staff was exceptional. A rare find these days"

"La habitación era cómoda y limpia"

"Had a great stay"

"Hotel is in a good location ( near train station ) + local buses for travel all around the west midlands and beyond. Hotel is clean and quiet. You really do not interact with staff as they are only there ( if needed) upon check in."

"Had to change to a room with a shower only for disability reasons. Fire alarm close to 10pm didn't help because it was freezing cold outside in the meeting point in th parking lot. Not a fault of the hotel, but thermal blankets from the fire brigade would have been nice"