"THE LOT WAS A MESS. DID NOT HAVE PEOPLE AT DESK AT CHECK OUT. NEVER HAD THE COFFEE IN THE OFFICE. POOL NOT OPEN. LIGHT OVER SINK NOT WORKING. CEILING IN SHOWER HAD A BIG HOLE IN IT. BUT -- ROOM WAS CLEAN, BEDS WERE GOOD."

"Exterior was falling appart, no hangers, no breakfast, and the exterior door did not lock."