"From the time we tried to check-in the woman that greeted us was aggressive and told us to wait in the waiting lounge. Then we could check-in Declan told us that we needed to pay for our accommodation but when I told that I had paid he took our documents and did not return them. We had a two stay and consequently left without documents. On contacting the hotel we were told the only wat to retrieve our was to send a self-envelope and they would send them to us. That wasn't suitable in the frame...

"Room was large and hotel was well situated. Breakfast was quite limited."

"frie"

"The room was spacious but had a family of large spiders and cobwebs living in it. The carpet was dirty around the beds and the walls had not been wiped down from cobwebs in what I can only assume is a very long time. One staff(Ben) came to help and cleaned the best he could. He was kind and agreed it was not okay. There was a sign for a free breakfast. When we asked the front desk where it could be found she offered directions. (It was in the south location) but the breakfast was no longer...

"Location worked for us"

"It was a little far from the center of York. The staff was very nice to hold our luggage until it was time for us to check in. Having a restaurant attached was good for long days out and just want to stay near the hotel room."

"Friendly staff at hotel. Petrol station and other amenities close by. "