"My girlfriend and I used the self-check in machine. The machine made a mistake, and charged us an unnecessary security expense twice. My suggestion would be patient, wait in line for a live staffing agent. The mistake was fixed."

"Check in staff was very disrespectful and was no help at all. I always have some type problem checking in"

"Check in was a nightmare! Different variable room rates for the upgrade for every person at the counter. The dynamic pricing was silly. From $13-$125. After a manager intervened we agreed the rate was to be $54/night no view. When we got to the room the air conditioning was rattling. Someone came to fix it. Then when we got back after dinner the refrigerator had leaked all over the floor and carpet. After waiting for 30 minutes on the phone to reach someone, maintenance finally came. Then my...

"Wonderful stay"