Find all hotels by Independent in Westlake, OH

"The hotel is in need of an update. Worth the price..is questionable. I didn't expect it to be super fancy but carrying the Wyndam name, I expected better. Clean room: no. Sure if had been dusted and wiped down. But between finding a hair on my pillow, stained couch cushions, sticky carpet by the bathroom. 3/5. Staff: only 2 full size towels for a king size room. Called to request more but told that staff just got there at 9:30. Do not disturb door hanger went missing first night. Room never cleaned and towels never received. Staff told us in passing only working ice machine on the 2nd floor. 2/5. Business- friendly- good selection of ballrooms and Amphitheater style conference room. No instructions on how to use phones in the room. Kitchen- not sure. Only way to view menu was listed on the sandwich board. No menus in room or number to call for room service. Breakfast not included and buffet was $14. It smelled good. "

"I do not know"

"Property was below average, garbage was all around the grounds. While walking our dog, she found chicken bones, which I had to remove from her mouth twice. The trash was everywhere around the grounds, liquor bottles along the back side of the parking area, soda cans, fountain drink cups and general trash littered the grass surrounding parking area. The room was substandard for the quality you expect from a Hampton Inn. Coffee bar was not replenished upon checkin at 2pm, pots were empty. Sadly, Would not recommend this hotel."

"As expected. Very nice"

"Great area. Clean room. Decent price. Would stay again. "

"Busy, great location, staff super, very clean, large roons"

"Rooms are small. Staff members were sometimes more focused on the task assigned than guests! As an older lady I would expect a young employee to give way to a guest carrying luggage. At least let them on the elevator rather than stepping front and almost pushing you out of the way! I would as like it was St Patrick’s Day and people were loading their rooms for celebrations but guests just trying to get to their room should be given consideration. We paid the same or higher rate! "

"We absolutely loved our stay. We attended the Cavs game and it was literally a walk across the street. Valet parking was a plus. We did visit the restaurant/bar and the food was great. All staff members were very pleasant. We will definitely be planning another trip soon."

"Great experience will definately book again"