Find all hotels by Independent in West Salem, IL

"I do not recommend staying at this hotel. The picture of the of the hotel is not an accurate picture of how the hotel looks outside. This hotel is poorly maintained and needs to be renovated. I will not stay at this hotel again. "

"We were towing a small trailer and were accosted by the front desk person even before exiting the vehicle to check in. He literally came out the front door, pounded on the passenger window and loudly proclaimed we couldn't park here, even for a moment, while checking in. We had to drive around the side, find a few open slots and park, then check in and then we had to tote all our luggage from the far end of the parking lot to the front entry and then down the hall to our room. Not a good start. Room was OK, fairly quiet, bed comfy and plenty of pillows. Good hot water but low pressure in the shower, and the shower curtain rod was literally falling out of the wall--you couldn't keep the shower curtain closed because its own weight bowed the curved rod down at the center and both ends of the curtain slid to the middle. On the up-side, they did have a mid-size fridge and freezer. TV worked but the remote had broken buttons so you could only enter channel numbers or click through one-way, no going back. Breakfast was very limited, the only hot item was biscuits and gravy, and a waffle maker. No fresh fruit, no yogurt, etc. Overall, not a good option, and there's a reason it's by far the cheapest option in the area."

"Rude staff - acted like my presence at check-in was nothing but a nuisance. The carpet in our room looked like it hadn't been vacuumed in quite a while. Absolutely no free continental breakfast - the small dining area's lights were off and no food or coffee was available all 3 days we stayed there. This was the only hotel to stay at in this small town, so we had no choice."

"Room was perfect "

"When we got to our room the first thing we noticed was the bed had something on it that looked disgusting. So we were switched to a different room. The next morning I got in the shower and there was black hair on the wall and floor of the shower. I had to clean it before I could take my shower. We rented 3 rooms for that night because we were moving and our family needed to stay also. At least the breakfast was nice the next morning. "

"Basic customer service. Somewhat clean but scratchy area. Room smelled like cat urine. Bathroom dated and had mold on tile in tub and rust in bottom of toilet . Was anxious to leave next morning"

"Clean, and ready for our stay. Always a great place!"

"Room dirty, roaches everywhere, desk clerk very hateful "

"Everything was great! The house was clean, and very welcoming. My family and I had the best time while visiting and will definitely book again when in the area. "