Find all hotels by Fullers Inns in West Heath from SAR 407

"I found my overall stay ideal. Only thing I found not so ideal was the smell in the bathroom. I couldn’t decide if that was coming from the toilet or the shower. It wasn’t something I made a complaint about because it only affected me when I was in the bathroom. The rest of the time I had the door shut and couldn’t smell it. There was the odd bit of dirt on the floor in the bedroom. I think someone may have had a birthday in that room as there was a couple letters, confetti size on the floor but other than that was comfortable and I had the best sleep every night. The staff were lovely, always warm and welcoming."

"Staff were very helpful, food good but a bit expensive, room very comfortable"

"We stayed in a standard double room, which was spacious, very clean, with a super comfortable bed! I slept like a log! The staff were all friendly and helpful. We had a swim in the pool, which although small, was excellent for swimming lengths and was a nice temperature. We ate at the restaurant, which served pub grub and was very tasteful. So why not 5 stars? The toilet in the room was separate to the shower and bath, and also the sink. It would have been nice to have a little sink in the toilet, as in the night you had to feel around for 2 rooms! There was no room service at all. There was a page on the app but in the restaurant the server told us you'd have to order downstairs and take the food up yourself. Most concerning, the pool was unmanned. No one was in that area at all. We had to sign a waver form before using it, so don't use the pool on your own. There was a panic pull outside the sauna but if you had an accident or you needed help away from the pull cord, I'm not sure how long it would be before someone found you.Lastly, there is a small amount of parking on site but you need to phone in advance to book this at £21. Overall a lovely hotel and we would stay here again."

"Excellent staff, very helpful and polite. The only problem I had was that drawing the curtains in my room was very challenging as the rings on the curtain pole didn’t glide smoothly and you had to wrench the curtain closed and open. Food was excellent and the room was quiet overlooking a peaceful garden. A good 4 out of 5."

"Great staff and ideal dor the price. Only problem we had was someone came next to our door and slammed 2 doors at 2am and couldn't sleep for a while after. Other than that would recommend."

"The hotel was very clean and the staff very friendly and helpful."

"Slow service in bar"

"Location is perfect for the train station and room was quiet and comfortable"

"Disappointing that extra charges for amenities were applied. Hotel location is not great."