Find all hotels by Club Quarters in West Drayton from SAR 819

"Check in was OK although member of staff left the desk twice to check something about the booking and the room without explaining why...keeping a tired customer informed is helpful...she was just checking the room was ready. Stopped four nights...second morning note pushed under door advising us to contact reception as we had not paid!!!! They had credit card details and hadn't taken the previous day...! Room was not cleaned/refreshed unless we asked...only done twice in a four night stay. Ignore the automated check out email. We completed it on the fourth day only to be told we still owed for three nights even though we had already paid in full as above. Manager confirmed all paid and this was an automated email...need to updated their automated processes. Hotel was in a good location, clean, adequate but a little dated. We would have be quite happy with everything if check in had been completed properly, the room was refreshed daily without asking, and the automated system hadn't advised us we had a balance outstanding when we'd paid in full."

"Noisy, noisy, noisy! Had to change rooms as the noise from the nearby elevator and doors closing was annoying! New room was worst than the old room as it was a foot away from a loud closing fire door! Bathrooms are a hazard! A huge slippery high bathtub dominates the bathroom! The best thing about this hotel is the location."

"Not at terminal five so not as advertised! Very noisy so we got no sleep! Next time we’ll fork out for the hotel at the terminal as with cabs it would work out the same anyhow "

"The breakfast was alright. The staff at the breakfast area were good. "

"Long wait for check in and the pool area was a building site, but location was amazing."

"We selected, and paid extra for, a runway view room at the property. Once in the room we were able to very small areas with planes moving if we looked sharply to the left or right. T he pictures on the website were very misleading. We were too tired to make an issue of it at the property but thought that others should know that they may not get the view that they expect or see on the hotel website. We were otherwise satisfied with the property. "

"No time for breakfast "

"Everything was good as far as the hospitality, cleanliness and pl"

"Incredible room and great staff. Made us feel very welcome and a lovely place to celebrate an anniversary "