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"It was the hottest days of the year in NYC and the AC units were down. The staff said nothing could be done as they were experiencing technical difficulties for over 4 days. Absolutely terrible."

"The price for the location was outstanding. There are 700 rooms in the hotel. This is a big property and you feel it. Security is excellent. The only thing that stopped me from giving higher scores was the fact that my bedroom had no towels. It took over an hour at 3:00 am to get them. Room was clean. The mattress was very firm and the sheets were high quality. I had an important meeting 10 minutes away in the morning. I arrived at 2:00 am and left at 8:00 am. For my purposes this was a...

"Property is centrally located, secure and well maintained. I was first here 10 years ago. Pleasure to come back."

"Really enjoyed the pool area. Close to Times Square without as much crowds"

"Service was great overall great experience Location was perfect. Watch out for Midtown traffic during rush-hour."

"The room was very clean but rather small and only a view of the brick wall and windows. It would have been nice to have a fridge you can ask for one but have to pay extra. The elevators are slow and couple times one would not be working. It was a good location for us near the subway and buses. I would overall stay there again."

"Loved the size of the rooms and location of the hotel."