"Large and welcoming lobby. Exceptionally helpful front desk and other lobby staff. Three restaurants at the property - we visited the diner-type restaurant which was as you'd expect but more efficient. Got a room upgrade - to a huge, beautiful room with expansive view and even a balcony! Would definitely stay here again."

"Love the location so close to the city every thing was walking distance"

"Location was great. The staff was very friendly. The accommodations were mediocre. Definitely not a luxury hotel."

"The housekeeping folks were super nice and accommodating!"

"Very helpful and friendly staff! Centrally located! "

"Staff was great. The Bell Hop was extremely personable and charming. Everyone was helpful and friendly. Check-in was at 4pm which seems a bit late. I ended up getting there at 2 and ended up paying $50 to get into the room early after just finishing a 7 hour drive. Had I known they were going to be testing the fire alarm systems from 2:30~4PM I would've held off until the normal check in time. The room was clean and a good size. The faucets for the sink and shower were "fancy" and operated...

"Everyone we encountered were very nice, thoughtful and considerate. Except one woman at the reception. The room was never properly cleaned. Bathroom floor and drain remained dirty for most of the stay - we spent 12 days there. So was the floor - never vacuumed Bed was comfortable Clean linen Room was ok - floor 19 - we are not sure if it was what we booked. Deluxe - was there a difference vs Premium? Good access to Time Square - near the subway Not sure if we will book again here. Our...

"Nice decorations and vibe"