"When booking I didn't realise the hotel was right next to the ticket office to Wookey Hole Caves, what a bonus. Checking in was easy and the staff were very informative. After a busy day we decided to have dinner in the hotel restaurant. You do have to reserve in advance but the staff went the extra mile and fitted us in, we were very thankful due to having an exhausted and hungry child. We couldn't fault the meal, we all thoroughly enjoyed it.
The family room was a good size, including two single beds and a double, all comfortable for firmer beds. The room was clean and had everything we needed. We didn't hear any other guests, I believe it was busy due to the school holidays.
We had breakfast at the hotel, you also need to pre book. Its self service, there was lots to choose from, freshly cooked full English, cereals, fruit, croissants etc. We filled up for the day.
We found all the staff to be polite, helpful and as I said previously, they went the extra mile. How refreshing to come across good customer service. Thank you."