"Helpful staff but cost to stay an extra two nights was far too high"

"Brilliant location for Poole Quay. Family room spacious, quiet and clean. Disappointing there was no view out of windows not even a glimpse as totally blocked by white permanent shuttering. I don't care if the view is not great but too see the sky would be good. I'm sure there is good reason why shuttered as doesn't make sense otherwise. If the room hadn't have been so spacious, we would have felt quite claustrophobic. Staff very friendly. A warm welcome upon arrival and at breakfast. Cooked...

"My mother stayed in a room last night, I parked for a while but was told it must be a short stay, but I was rudely told ‘if you don’t move your vehicle soon I will have to fine you’ my mother has stayed in the hotel many times & use to be a regular . "