"The room was brill for me as a single room but was updated to a Twin room which was excellent,and all the staff,waitresses,bar and reception could not be more welcoming especially whe you are on your own. Could not fault"

"Hotel convenient for Alexander stadium. Staff helpful and friendly. Food in the restaurant was good for dinner and the breakfast was a great selection and quality. Unfortunately our tv or air conditioning didn’t work in the bedroom which let it down. Plus neighbours were in and out of the rooms slamming doors all night (not the hotels fault - but really noisy - we were by an outside door also so more footfall passing by) Fantastic to have a pool and additional facilities, but the pool area...

"Upon arrival, we were informed the pool is faulty and can’t be accessed. The carpet on the hallways was extremely dirty. The room has very poor lighting. The bathroom had only a shower so it’s not convenient if you don’t want to wet your hair. There was dirty plates and rubbish left infront of most rooms for hours. Also, for breakfast, I would rate it 5/10. The buffet was stored in rusted heavy bowls and lids you will have to lift up. Also there was no hot chocolate just coffee and tea bags....

"No air con in any of the rooms - book Holiday Inn next door which has proper facilities!"

"Wanted to cancel due to a *********** & *******- contacted hotel via Expedia requesting consideration for a non-refundable room refund - my message was ignored by hotel and have not had a response from hotel despite Expedia requesting feedback on our stay - disappointed with service from both parties."

"I would prefer it hotter but it was warm enough. Food was delicious, very good quality, staff extremely helpful and friendly, spa is beautiful with wide range of facilities. "

"Lovely hotel with a lot of history which was displayed around various walls at reception, If you don’t mind walking up various sets of stairs to get to your room (we were on level 1) you’ll be fine. There weren’t a lot of stairs but it was “walk up a couple then down a corridor, through a door and few more steps, another corridor and other door”. The floors creaked also but it was an old building so can’t complain. Free on site parking but be aware, pigeons live in the roof of the parking area...