"I arrived needing the toilet. I opened the door to find 3 beds in adjoining rooms but no toilet or bathroom. I ran around in desperation, even to a property next door. Eventually found a tiny, partially hidden pathway which I followed and found a toilet and bathroom at the end of the path. No signage or written explanations in the bedroom telling me where the toilet is. No response to my desperate written message."

"Just perfect for what we required, thankyou so much."