"Clean rooms, comfortable stay!"

"The AC did not keep the room clean, the shower was filthy and the day before our stay I called and was allowed a late check out, it was noted. When I checked in again I asked for a late check out and it was given then on the day of check out they called at 11:00 and told me I needed to be out "now". I said, I have a late check out, she said no one is given a late check out anymore. We were out by 11:30, but I felt rushed and lied too. Never again will I stay here and will reconsider staying at...